Case Study:
Disney Slashes Card Reconciliation Errors and Boosts Cost Savings with GraspPAY
Background
After 40 years at The Walt Disney Company, Chris Singh retired in 2024, having led transformative initiatives in travel and meeting operations. Starting as a Sabre Ticketing Specialist, he supported global news and sports coverage before shifting to travel technology—implementing Disney’s online booking tool, leading a global Concur rollout, and pioneering automated virtual payments that set new standards for efficiency and security.
The Walt Disney Company
Burbank, Ca
Virtual Payment to reduce errors in reconciliation from manual processes, delayed payments, and limited visibility into costs—especially for non-employee travel.
The Challenge
Managing hotel spend for a company as large as Disney comes with serious complexity. Chris Singh, Manager of Global Travel, saw firsthand how manual reconciliation processes led to frequent errors, delayed payments, and limited visibility into costs—especially for non-employee travel. Inconsistent invoices, disjointed systems, and slow processing made it difficult to enforce policy or uncover true ROI.
The Solution
Disney implemented graspPAY to automate virtual card generation and simplify reconciliation. By integrating graspPAY directly into travel agent workflows and booking tools, Disney created a seamless, end-to-end solution for secure, on-time payments. Virtual cards are issued automatically through agent scripts and linked directly to hotel billing letters, ensuring accuracy and compliance.
The Results
graspPAY helped Disney cut reconciliation errors by 90%, saving significant time and resources. With automated workflows and increased visibility, the company reduced risk, improved efficiency, and set the stage for up to $2.8 million in annual savings. graspPAY’s unique integration into POS and GDS tools made it easy to scale while staying secure and policy-compliant.
