The Challenge

Chai Travel was a newly-formed travel agency providing high touch services. With a goal of providing extraordinary personalized service, they also needed the tools to help make their operations as efficient as possible so they could easily scale. The goal was clear: enhance efficiency, streamline processes, and provide better visibility for agents into their business and commissions. However, achieving this while maintaining a personalized touch was no small feat.

The Solution

The agency came to Grasp knowing that they needed a user-friendly platform which would automate processes. The software’s ease of setup allowed them to swiftly implement, reducing time-to-market significantly. Agents, even those without prior reporting experience, quickly adapted to the intuitive interface. The best part? Chai Travel no longer required a dedicated team to manage reporting and commission tracking. graspAGENT became the backbone of their operations, allowing management to focus on strategic decisions rather than administrative tasks.

The Results

The impact was tangible. Chai Travel’s agents praised the tool’s simplicity and efficiency. With better visibility into commissions, they could confidently compare payments and stay on the same page as the  agency. Trust between Chai Travel and its agents cemented,  the need for manual distribution of commission statements vanished. But it didn’t stop there. The accounting department also reaped the benefits. By automating processes, graspAGENT saved valuable hours—time that could now be redirected toward more strategic initiatives. While the exact dollar value of increased sales remains unquantified, the tool’s role in driving growth is undeniable.

Customer

Chai Travel, with its rich travel history, combines the personalized touch of a boutique agency with the advantages of a larger operation.

Focus

Boutique leisure travelers and high-touch SMB customers.

Employees

< 20

Headquarters

New York

Consortium

Virtuoso

Website

www.chaitravel.com

Challenge

Chai Travel was a recent entrant focused on working with experienced agents who expect trusted systems that work well and enable them to operate effectively. Chai needed a technology solution to enhance their operations.

The management team needed a platform that enabled management to concentrate on strategic decisions rather than operational tasks that often come with supporting agents. In order to support high-producing agents, they must have access to relevant information regarding their sales and commissions as the success of the efforts is driven from the earnings from commissions.

And of course, management wanted to grow their business, while offering tools to obtain and retain happy and productive agents.

Solution

Why did Chai choose graspAGENT? One of the early reasons for graspAGENT was its ease of setup. Chai Travel found graspAGENT straightforward to implement, allowing them to get up and running quickly and reducing time to market:

Also, graspAGENT seamlessly integrated into their workflow, providing essential functionalities. By streamlining processes, Chai Travel could focus on their core competencies.

Results

Initial platform adoption was quick: 50% of their agents actively started using the platform for managing their revenue, especially the Unclaimed Commission management feature which reflects commissions paid to the agency without reference to the agent.

Trust Building: By eliminating the need for the time-consuming  distribution of commission statements, the tool fostered trust between Chai Travel and its agents in its DIY environment.

Agent Comparisons: graspAGENT facilitated clear comparisons, showing what agents were paid, and when. 

Frequency: The tool’s frequent use added significant value in that it significantly reduced the accounting department’s workload, saving valuable hours.

In summary, graspAGENT has become an indispensable tool for Chai Travel, enhancing efficiency, transparency, and revenue management. Its impact extends beyond cost savings, fostering trust and driving growth.

To learn more about graspAGENT and how it can help your travel agency, click the button below.